1. Overview and Scope

This Privacy Policy explains how Solid Security Services, Inc., doing business as Solid Security | Technology (“Solid Security,” “we,” “us,” or “our”), collects, uses, discloses, retains, and protects personal information. It applies when you visit solidst.com or another website that links to this policy; request, purchase, receive, or provide services; communicate with us by telephone, email, SMS, MMS, web form, or other channel; interact with us as a customer, prospect, site contact, employee, applicant, contractor, subcontractor, vendor, or business partner; or otherwise provide information to us.

This policy also includes the SMS Terms & Conditions governing text messages sent by or to Solid Security. By using our websites or services, you acknowledge the practices described in this policy. Where consent is legally required, we will request it separately.

2. Personal Information We Collect

The information we collect depends on your relationship and interactions with us. It may include:

• Contact and identity information, including name, company, job title, mailing or service address, email address, telephone number, mobile number, account identifiers, and communication preferences.
• Customer, site, and service information, including customer and site records, service locations, equipment and asset information, requested work, scheduling details, site-access instructions, service history, inspection information, work orders, proposals, contracts, invoices, and support requests.
• Communications, including emails, telephone and voicemail records, customer-support communications, SMS and MMS messages, photographs, videos, files, message metadata, consent records, and opt-in or opt-out status.
• Transaction and billing information, including purchase, invoice, and payment status. Payment-card information may be collected and processed directly by our authorized payment processors rather than stored by us.
• Employment, applicant, and contractor information, including business contact details, qualifications, work history, availability, scheduling, assignments, onboarding information, and job-related communications.
• Website and device information, including IP address, browser and device type, operating system, referring URLs, pages viewed, dates and times of access, approximate location derived from an IP address, cookie identifiers, and website interaction data.
• Other information you voluntarily provide, including information entered into forms, uploaded files, survey responses, photographs, or information submitted in connection with an inquiry or requested service.

Please do not send passwords, alarm codes, payment-card numbers, health information, or other sensitive information by SMS or MMS.

3. Sources of Personal Information

We may collect personal information:

• Directly from you, your employer, your authorized representative, or another person acting on behalf of a customer or service location.
• From our employees, contractors, subcontractors, vendors, monitoring and service partners, and other parties involved in providing or receiving requested services.
• Automatically through our websites, cookies, analytics technologies, telephone systems, and communications platforms.
• From public records, professional directories, referral sources, social platforms, and other lawful sources.

4. How We Use Personal Information

We may use personal information to:

• Respond to inquiries and provide proposals, products, inspections, installation, monitoring coordination, maintenance, repair, managed technology, and other requested services.
• Create and administer customer, site, employee, contractor, and vendor records.
• Schedule and coordinate work, confirm appointments, communicate arrival or delay information, obtain site-access details, exchange job-related information and photographs, and provide service-status updates.
• Process transactions, issue invoices, collect payments, administer accounts, and maintain business records.
• Communicate through email, telephone, SMS, MMS, web forms, portals, and other channels.
• Operate, secure, troubleshoot, analyze, and improve our websites, systems, products, services, and customer experience.
• Prevent fraud, misuse, security incidents, and unlawful activity; protect people, property, systems, and legal rights; and enforce agreements and policies.
• Comply with legal, regulatory, licensing, insurance, tax, accounting, safety, and recordkeeping obligations.
• Send marketing communications where permitted by law and consistent with your preferences. Our registered conversational SMS/MMS program is not used for unsolicited marketing.

5. SMS/MMS Privacy and Consent

When you provide a mobile number and consent to receive messages, or when you initiate a text conversation with us, we may use that number and related information to provide conversational and service-related SMS or MMS communications. These may include employee communications, scheduling, appointment confirmations, technician or contractor arrival updates, site-access coordination, job-status updates, requests for or delivery of job-related information and photographs, and responses to messages you initiate.

SMS consent is not shared with third parties or affiliates for marketing or promotional purposes. We do not sell, rent, or disclose SMS opt-in data or consent to third parties or affiliates for their own marketing or promotional use.

We may provide mobile numbers, message content, consent records, and related information to telecommunications carriers, messaging platform providers, and other service providers solely as necessary to transmit and support our messages, maintain consent and opt-out records, prevent fraud or misuse, and comply with law. These providers process information on our behalf and are not authorized to use SMS opt-in data or consent for their own marketing purposes.

Consent to receive SMS or MMS messages is not a condition of purchasing products or services. Message frequency varies. Message and data rates may apply. You may opt out at any time by replying STOP. For assistance, reply HELP, call 770-733-5853, or email info@solidst.com. Additional terms appear in Section 15 below.

6. How We Disclose Personal Information

We may disclose personal information only as reasonably necessary for the purposes described in this policy, including to:

• Service providers that support hosting, communications, telecommunications, analytics, payment processing, accounting, customer management, field-service management, security, data storage, professional services, and other business operations.
• Customers, site contacts, employees, contractors, subcontractors, vendors, monitoring partners, authorities having jurisdiction, and other parties involved in requested work, where disclosure is appropriate to coordinate or document the service.
• Professional advisers, insurers, auditors, accountants, attorneys, and financing providers where reasonably necessary for legitimate business or legal purposes.
• Government agencies, regulators, courts, law-enforcement authorities, licensing bodies, or other parties when required or permitted by law or reasonably necessary to protect rights, safety, property, systems, or the public.
• A buyer, successor, lender, or other relevant party in connection with an actual or proposed merger, financing, reorganization, sale of assets, acquisition, or similar business transaction, subject to appropriate safeguards.
• Other parties at your direction or with your consent.

We do not sell personal information for monetary consideration. We do not share SMS opt-in data or consent with third parties or affiliates for marketing or promotional purposes. Nothing in this section overrides the SMS-specific restrictions in Section 5.

7. Cookies, Analytics, and Similar Technologies

We and our service providers may use cookies, pixels, tags, local storage, and similar technologies to operate and secure our websites, remember preferences, understand website use, measure performance, and improve our services. These technologies may collect device and usage information such as IP address, browser type, pages viewed, referring URLs, and interaction data.

You may control cookies through your browser settings and any cookie-preference tool made available on our website. Blocking some cookies may affect website functionality. Where required by applicable law, we will request consent before using nonessential cookies.

8. Data Retention

We retain personal information for as long as reasonably necessary to provide services, maintain customer and service histories, administer business relationships, comply with contractual and legal obligations, resolve disputes, enforce agreements, protect security, and support legitimate business operations. Retention periods vary by the type of information and the purpose for which it was collected. SMS consent and opt-out records may be retained as necessary to document compliance and honor communication preferences. When information is no longer required, we may delete, de-identify, or securely archive it in accordance with our retention practices and applicable law.

9. Information Security

We maintain administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure. No method of transmission or storage is completely secure, and we cannot guarantee absolute security. You are responsible for using appropriate care when sending information electronically and should avoid sending sensitive credentials or payment information by text message.

10. Your Privacy Choices and Rights

Depending on your location and applicable law, you may have the right to request access to, correction of, deletion of, or a copy of certain personal information; to withdraw consent; to object to or restrict certain processing; or to appeal a decision concerning a privacy request. You may also have the right to opt out of targeted advertising, certain profiling, or the sale or sharing of personal information as those terms are defined by applicable law.

To submit a privacy request, email info@solidst.com or write to the address in Section 14. We may need to verify your identity and authority before fulfilling a request. Authorized agents may submit requests where permitted by law, subject to verification. We will not unlawfully discriminate against you for exercising an applicable privacy right.

Communication choices

• Email: Use the unsubscribe link in a marketing email or contact us. You may continue to receive nonmarketing messages related to an active account, transaction, or service.
• SMS/MMS: Reply STOP to opt out. You may also communicate a clear request to stop through another reasonable method. After an opt-out request, we may send one nonmarketing confirmation message and retain the request as necessary to honor it.
• Cookies: Use browser controls and any cookie-preference tool available on our website.

11. Children’s Privacy

Our websites and services are intended for businesses and adults and are not directed to children under 13. We do not knowingly collect personal information online from children under 13. If you believe a child has provided personal information to us, contact info@solidst.com so we can take appropriate action.

12. Third-Party Websites and Services

Our websites and communications may link to third-party websites, portals, payment services, social platforms, or other services. Their privacy practices are governed by their own policies. We are not responsible for the privacy, security, or content of third-party services that we do not control.

13. Changes to This Policy

We may update this Privacy Policy and SMS Terms & Conditions periodically. The revised version will be posted on this page with an updated date. Material changes may also be communicated through another appropriate method. Your continued use of our websites or services after an update is subject to the revised policy, except where additional notice or consent is required by law.

14. Contact Us

For privacy questions, requests, or complaints, contact:

Solid Security Services, Inc.
3030 McEver Road, Suite 330
Gainesville, Georgia 30504
Phone: 770-733-5853
Email: info@solidst.com
Website: https://solidst.com/

15. SMS Terms & Conditions

Program and operator

The Solid Security | Technology SMS/MMS program is operated by Solid Security Services, Inc. These terms apply to conversational text messages sent between Solid Security and employees, customers, authorized site contacts, contractors, subcontractors, vendors, and service partners.

Consent and enrollment

You may consent to receive SMS/MMS messages through a website or electronic form, written agreement, employment or contractor onboarding process, direct written or verbal request, or by initiating a text conversation with Solid Security. By opting in, you authorize Solid Security to send messages at the mobile number you provide for the purposes described below. Consent is not a condition of purchasing any product or service. The person providing a number represents that they are authorized to use that number and to provide consent.

Types of messages

Messages may include:

• Conversations between employees concerning scheduling, assignments, job coordination, availability, workplace updates, and job-related information or photographs.
• External conversations with existing customers, authorized site contacts, contractors, subcontractors, vendors, and service partners concerning requested work.
• Appointment confirmations, schedule changes, technician or contractor arrival information, site-access coordination, job-status updates, service follow-up, requests for information or photographs, and responses to recipient-initiated messages.

The program is intended for conversational and service-related communications. We will not use this registered program to send unsolicited marketing messages or messages based on purchased contact lists.

Message frequency and charges

Message frequency varies based on your relationship with Solid Security and the amount of active service or workplace coordination. Message and data rates may apply according to your wireless plan. Solid Security does not charge a separate fee for receiving program messages, but your carrier may impose charges.

Opting out

You may opt out at any time by replying STOP to a message. We may also recognize other clear opt-out requests as required by applicable law. After opting out, you may receive one final message confirming that your request was processed. You will no longer receive messages covered by the opt-out unless you later provide new consent. Opting out of SMS/MMS does not prevent necessary communications through other channels.

Help

For assistance, reply HELP, call 770-733-5853, email info@solidst.com, or visit https://solidst.com/. Information about our privacy practices is available on this page at https://solidst.com/privacy-policy/.

Delivery and carrier availability

Message delivery is subject to wireless-carrier networks and is not guaranteed. Delays or failures may occur because of carrier availability, device settings, network conditions, number changes, or other factors outside our control. Wireless carriers are not liable for delayed or undelivered messages to the extent permitted by law.

MMS and job-related content

The program may permit photographs, videos, or files through MMS. Do not send passwords, alarm codes, payment-card information, protected health information, export-controlled information, or other sensitive or unlawful content by text. Job-related images or communications may be retained with customer, site, employee, contractor, or service records as described in this policy.

No emergency or alarm-dispatch service

SMS/MMS is not monitored as an emergency, alarm-dispatch, central-station, or life-safety reporting channel. Do not use text messaging to report an emergency, active alarm, fire, crime, medical event, or other urgent condition, or to request that a protected system be placed on or removed from test. Call 911 for emergencies and use the designated monitoring or service telephone number for alarm and system-related requests.

Privacy and service providers

Our collection and use of information through the program is governed by this Privacy Policy. SMS consent is not shared with third parties or affiliates for marketing or promotional purposes. Messaging platform providers and telecommunications carriers may process mobile numbers, message content, and consent or opt-out records solely as necessary to provide and administer messaging services.

Changes to the SMS program or terms

We may modify or discontinue the SMS/MMS program or update these terms. Changes will be posted on this page with the revised date. Where required, we will provide additional notice or obtain new consent.